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Managed IT Services: Partnership

The value of Managed IT Services for small-and-medium-sized businesses includes direct and indirect benefits. Partnering with a trusted Managed Service Provider (MSP) allows you to make informed decisions about new technology and provides access to favorable prices from vendors.

Approach to New Technology

The global pandemic of 2020, with the sudden pivot to working from home, introduced the world to the benefits of technology. For most, Zoom proved the right choice due to its popularity, ease-of-use and low cost, but despite this, security still proved an issue and Zoom had to adopt several upgrades to ensure security. When innovative technology appears, there is always a period of testing an evaluation that must take place to ensure early adoption does not compromise the business. This becomes even more complex when a small business is faced with the choice of competing technologies and must decide which is best for them, given their unique circumstances. It’s the job of Managed IT Services to keep up with the constant pace of emerging technology. An MSP will conduct the necessary security, productivity and ease-of-use testing to allow your business to make an informed decision.


An ongoing relationship with a trusted MSP has several benefits beyond a familiarity with your technology and an ability to offer a fix when something breaks.

An MSP is a partner who serves as a bridge between your business and technology vendors, such as your internet service provider or maker of the specialized software your business relies on. With the ability to “speak the same language” as these providers and understand how your business depends on them, the MSP is uniquely able to serve as your advocate. In the same manner, the MSP can also explain technology in business terms to ensure a provider's “techno-speak” does not offer worthless advice. A trustworthy MSP is a valuable partner that can help your business grow and plot the changes that impact your business over months and years. They have a personal stake in keeping your networks and systems healthy and delivering insights you can use to help your bottom line.


Roark Tech Services is a dedicated Managed Service Provider serving the small business community since 1998. We are experts in what we do and are uniquely qualified to help small businesses stay safe & competitive. Always consult with us first. If you don’t have an IT Partner that you can trust to give you the right support and advice, we’d love to help. Contact us!



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