ABOUT US
Most technology firms serving investment managers and specialized practices answer to someone other than their clients. The sector has consolidated, and several of the largest names now belong to private equity sponsors operating on a fund lifecycle. Acquisition brings platform migrations, staff turnover, and price increases that no client requested and no client can prevent. Roark has been independently owned since 1998, with no outside investors and no debt. The person who founded the firm still runs it. That single fact explains most of what follows.
Founder Run
Michael Bettigole founded Roark in 1998 and has owned it outright ever since. There is no board, no investor committee, and no acquisition timeline shaping service decisions. For your firm, that means the people running your technology share your interest in being here, unchanged, ten years from now. It also means escalation has one step. The owner takes the call.
The Same People
Our Chief Technology Officer joined in 2007. Our Service Desk Lead joined in 2008. Our three most senior people have been here a combined 65 years, a continuity that is rare in managed services and that matters most during the events which test a firm: an examination, an incident, a migration, an office opening on another continent. Your environment is understood by the people who built it, not by whoever is on shift.
Global Presence
Roark supports clients in 21 metropolitan areas across 7 countries and 4 continents, spanning 17 time zones, from Tokyo to San Francisco. For a firm with a partner in London, operations in New York, and an office in Florida, that means one stack, one standard, one number to call, and hands on the ground where hands are required.
%20(1).png)
LEADERSHIP TEAM
Business Understanding & Expertise
Our team includes more than expert technicians. Our experience in the business world, working closely with traders, investment managers, attorneys and portfolio managers allows us the opportunity to add value beyond technology solutions. This value translates into operational understanding that a business can rely on to help negotiate with vendors, answer investor due diligence questionnaires and examine invoices to ensure proper charges and terms.
Petru Gavril
Chief Technology Officer
Michael J. Bettigole
Founder & Chief Executive Officer
Christianto Budiman
Service Desk Lead
Anthony Sabella
Chief Financial Officer
Susan Ferugio
Chief Marketing Officer
Experienced Technicians
Our technicians are certified in all major hardware and software, but more importantly, hold years of hands-on experience integrating, configuring, and scaling technology solutions to allow bespoke setup for our clients. We've seen it all and know the nuances that make a difference. Combined with unmatched customer service, a business experiences a new level of support when they experience the Roark Tech Services model.
We Exist Because of Our Clients
“It gives us great pleasure to pay our bill! Thank you for all the times you rescued us this past month. We so appreciate your calm and competent help!
Barbara M.
​
“It gives us great pleasure to pay our bill! Thank you for all the times you rescued us this past month. We so appreciate your calm and competent help!"
CEO, Media Company
“If we did not trust you nor feel safe in your interest in our company, you would not be servicing our IT needs. It is ALWAYS a pleasure to deal with you and it was money well spent.”
​
Peter M.
"If we did not trust you nor feel safe in your interest in our company, you would not be servicing our IT needs. It is ALWAYS a pleasure to deal with you and it was money well spent.”
Small Business Owner
“I can now sleep at night knowing that my company's information is secure. I recommend Roark Tech services to any company that is looking for a reputable and effective IT service.”
Julie S.
“I can now sleep at night knowing that my company's information is secure. I recommend Roark Tech Services to any company that is looking for a reputable and effective IT service.”
CEO, Financial Services
“Excellent work! The businesses owners of America are grateful to have you standing at the ready for us all!”
​
Rob P.
“Excellent work! The business owners of America are grateful to have you standing at the ready for us all!”