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SERVICE STACK

One vendor, one standard, one number to call. Roark runs the entire technology function for firms that cannot afford an unplanned outage: the help desk, the cloud, the network, the security operation, and the documentation that satisfies an examiner. Our clients do not coordinate between suppliers or explain their environment twice. They call us, and the people who answer already know how the system was built, because they built it.

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That model holds wherever the firm operates. We support clients in 21 metropolitan areas across 7 countries and 17 time zones, on one stack and one standard, with hands on the ground where hands are required.

IT Support

IT Support

Outsource the entire IT function to a technical team that has worked together for years and takes on a deliberately limited set of clients. White glove is not a slogan here. It is the reason we do not grow faster.

  • 24x7 Helpdesk

  • Remote Access

  • Managed Cloud

  • Network Solutions

  • Data Backup​

  • License & Policy Management

  • Technology Estate Management

  • Hardware & Software Procurement

  • Monitoring & Maintenance

  • Vendor Management

  • Microsoft 365

  • Multi-Platform Device Support: Microsoft, Apple, Android, and Linux

Cybersecurity

Cybersecurity

Protect the firm, the home office, and everything in between. Layered detection and monitoring sized to your environment and your budget, watched around the clock, with the evidence trail an examiner or an insurer will eventually ask to see.

  • Managed Detection & Response (MDR)

  • 24/7 Security Operations Center (SOC)

  • USB Device Control

  • Real-Time Monitoring & Alerting

  • Automated Device Patching

  • 24/7 Vulnerability Scanning

  • Third-Party Software Updates

  • Data Loss Prevention

  • Custom Phishing Simulations

  • ​Automated Device Warranty Tracking

  • Mobile Device Management (MDM)

  • Identity Protection

    • Account Takeover Prevention

    • Impossible Travel Protection

    • Lateral Movement Detection

  • Continuous Dark Web Monitoring 

  • DNS Filtering

  • Next-Gen SIEM (Security Information and Event Management)

Governance

Governance

Policies and frameworks aligned to your business goals, your regulators, and your investors. We optimize technology investment, establish accountability, and keep the documentation current, so that due diligence is a retrieval exercise rather than a fire drill.

  • Policy Development

  • Policy Distribution, Tracking & Compliance Auditing

  • Ongoing Cybersecurity Awareness Training

  • Messaging & Archive Compliance

  • Due Diligence Questionnaires

  • Vendor Assessments

  • IT Automation & Documentation

  • Risk Management

AI Advisory & Management

AI Advisory & Management

Your team is probably already using AI, whether you approved it or not. What it does is your decision — we handle deployment. We select compliant tools, write and enforce an acceptable use policy, and govern AI at the browser: blocking sensitive data before it's pasted in, isolating risky sessions, and covering personal devices too. Every interaction is logged, so you can answer an examiner with evidence.

  • ​​AI Risk & Use Case Assessment

  • Acceptable Use Policy Development

  • Regulatory Alignment:

    • HIPAA, GLBA, PCI DSS, NIST 800-171

  • Shadow AI Discovery & Reporting

  • Approved Tool Catalog & Access Control

  • Browser-Level Data Loss Prevention

  • Live Sensitive Data Detection & Blocking

  • AI Session Isolation

  • Protection on Unmanaged & Personal Devices

  • Counterfeit AI Site & Credential Theft Defense

  • AI Agent Governance

  • Staff Training on Safe AI Use

  • Prompt & Interaction Logging for Audit

  • Quarterly AI Program Review​

  • ISO/IEC 42001 & NIST AI Risk Management Framework Mapping

If you're looking for an all-in-one IT partner that provides 24/7 support, managed cloud, network security, and compliance without the hassle of juggling multiple vendors, contact us. 

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