“Shadow IT” is often described as a user behavior issue. Employees download apps. Teams adopt file sharing tools. Someone signs up for a SaaS platform with a corporate credit card. A well-meaning staff member uses an AI tool to move work along faster. IT discovers these tools months later and reacts with restrictions, warnings, or new policies. This cycle is familiar in many organizations. It is also misunderstood. Shadow IT is not primarily a user problem. It is a governance
