top of page

Why Adopting Artificial Intelligence Now Is Crucial for Small Businesses

While many small business owners are still grappling with the implications of artificial intelligence (AI), a recent report from the Small Business and Entrepreneurship Council (SBEC) highlights a significant trend: nearly half (48%) of small businesses have begun utilizing AI tools within the past year, with an additional 29% incorporating AI in some capacity over the past one to two years. This underscores a growing recognition among small business owners of the potential benefits AI offers, particularly in driving cost-effective solutions that lead to savings and improved profitability.

The first commercially available AI tool to gain significant traction was ChatGPT, which debuted on November 30, 2022. This tool, like many AI counterparts, sifts through vast amounts of data (not sourced from the internet, contrary to widespread belief) and promptly generates write-ups on diverse topics. It's crucial, however, to exercise caution with outputs from ChatGPT as its accuracy isn't always guaranteed.

Presently, there exists a wide array of AI tools catering to diverse small business needs, spanning marketing, sales, business planning, financial management, and human resources. Many of these tools are accessible at little or no cost, further democratizing AI adoption among small businesses.

Getting started with AI need not be an overwhelming endeavor. To embark on the AI journey, consider these ten steps for a swift and effective implementation:

In addition to cost-effective solutions that drive savings and improve profitability, the main driver for adopting AI tools is a big issue facing small businesses now: a tight labor market. More small businesses are struggling to not only attract talent but retain talent. Unemployment continues at historic lows, and with remote work still widely available, many workers can now take jobs all over the country, leaving local retailers, restaurants, and manufacturing plants with fewer options for talent.

In addition to driving savings and enhancing profitability, the urgency for small businesses to adopt AI is underscored by pressing challenges such as navigating a tight labor market and competing with larger enterprises. AI empowers small businesses in many ways, including:

Competitive Landscape

As AI adoption becomes more widespread among businesses of all sizes, those that do not embrace AI risk falling behind their competitors. Adopting AI now allows small businesses to stay competitive and even gain an advantage in their industry.

Efficiency and Productivity

AI can automate repetitive tasks, streamline processes, and improve operational efficiency. For small businesses with limited resources, AI enables them to do more with less, freeing up time and resources to focus on strategic initiatives and growth.

Client Expectations

Customers increasingly expect personalized, efficient, and responsive experiences from businesses. AI-powered solutions, such as chatbots and personalized recommendations, can help small businesses meet these expectations and enhance the overall customer experience.

Data-Driven Insights

AI enables small businesses to harness the power of data to gain valuable insights into their clients, markets, and operations. By analyzing large volumes of data quickly and accurately, AI can uncover trends, patterns, and opportunities that would be difficult or impossible to find manually.


AI technologies have become more accessible and affordable in recent years, making them practical options for small businesses. Many AI solutions offer flexible pricing models, such as subscription-based services or pay-as-you-go plans, allowing small businesses to adopt AI without a significant upfront investment.


AI solutions are often scalable, meaning they can grow and adapt to meet the changing needs of small businesses as they expand and evolve. This scalability ensures that small businesses can continue to use AI as they grow without having to overhaul their existing systems and processes.

Risk Mitigation

AI can help small businesses find and mitigate risks in various areas, such as fraud detection, cybersecurity, and compliance. By proactively addressing potential risks, small businesses can avoid costly mistakes and protect their reputation.

Innovation and Differentiation

AI fosters innovation by enabling small businesses to experiment with innovative ideas, products, and business models. By using AI, small businesses can differentiate themselves from competitors and drive innovation in their industry.


AI is poised to play an increasingly significant role in the future of business across all industries. By adopting AI now, small businesses can future-proof themselves and position themselves for long-term success in a rapidly evolving digital landscape.

Access to Talent and Expertise

Many AI vendors and service providers offer expertise and support to help small businesses integrate and leverage AI effectively. By partnering with these providers, small businesses can access the talent and expertise needed to succeed with AI.

Adopting AI sooner rather than later is crucial for small businesses to stay competitive, enhance efficiency and productivity, meet client expectations, gain valuable insights, drive innovation, and future-proof their business for long-term success.

Based on our experience, here are small business tools that employ AI to enhance user experience:

While AI tools offer significant benefits, it's crucial to acknowledge potential drawbacks. AI-generated content may lack accuracy and a human touch, and AI's inherent absence of emotional intelligence can pose challenges in certain contexts. Nevertheless, small business owners owe it to themselves and their clients to explore AI tools, as they offer invaluable help in navigating today's fast-paced economy, optimizing both time and resources.

If your business wants to understand how to jump in with AI in a practical, yet effective way, call us to understand how we can help your business do it right.

Roark Tech Services offers white glove, personalized technology services and support. We are expert in fit-for-purpose technology solutions exclusively for Small and Medium-Sized Businesses.

Always consult with us first.

If you don’t have an IT Partner that you can trust to give you the right support and advice, we’d love to help. Contact us.



bottom of page