top of page

IT Support for Small Businesses Choose Quality Over Cost

In today's rapidly evolving technological landscape, small businesses increasingly rely on IT Managed Service Providers (MSPs) to handle their complex IT infrastructure and support needs. While cost is a crucial factor for small businesses, opting for the lowest cost IT MSP may not always prove the wisest choice. In today’s article, we explore the reasons why prioritizing quality over cost is essential when selecting an MSP for small businesses. The IT Services landscape is crowded with commoditized IT services that offer inexpensive services, often at a fixed cost per employee (or “user") for "unlimited" support. While this may seem attractive, small businesses need comprehensive IT solutions that go beyond basic services.

Here are some considerations when choosing the IT structure that best supports your organization.

Range of Services

A reputable MSP, not necessarily the cheapest, typically offers a broader range of services, including cybersecurity, data backup, network monitoring, and proactive support, ensuring the holistic protection and optimization of your IT infrastructure.

Expertise Quality IT support requires teams of skilled and experienced professionals. Cheaper MSPs might compromise on the expertise of their staff, leading to inadequate support and slower issue resolution. Small businesses benefit significantly from an MSP with knowledgeable and certified professionals with longevity in the field who can quickly address and resolve complex IT issues in a personalized manner.


In this digital age, cybersecurity is paramount. An inexpensive or commoditized MSP might not invest enough in robust security measures, leaving your business vulnerable to cyber threats. A more reputable and slightly costlier MSP is likely to implement advanced security protocols, regular updates, and monitoring systems to safeguard your business data and sensitive information from potential breaches. This cost should fall under an investment in the business and not an expense.

Productivity Choosing the cheapest MSP may result in lower reliability and increased downtime. A reliable IT infrastructure is crucial for the smooth operation of small businesses. A quality MSP will prioritize proactive monitoring, ensuring potential issues are found and addressed before they escalate into major problems. Investing a bit more in a reliable MSP can save your business from costly downtime and the later impact on productivity.


As your small business grows, so do its IT needs. An MSP that offers “unlimited IT Support” may struggle to keep up with the scalability requirements of a growing business. A slightly more expensive but scalable MSP can adapt to your business's changing needs, supplying the necessary infrastructure and support to accommodate expansion without compromising efficiency or security.

Long Term Consequences While the upfront cost of a cheaper MSP may be appealing, it's essential to consider the long-term costs. Issues such as frequent downtime, security breaches, and inadequate support can lead to higher overall costs overall. Investing in a quality MSP may have a higher initial cost, but the long-term benefits in terms of reliability, security, and efficiency can outweigh the short-term savings.

In the realm of IT managed services for small businesses, prioritizing quality over cost is crucial. Choosing the cheapest MSP may result in limited services, a lack of skilled personnel, compromised security, increased downtime, and scalability challenges. Small businesses should carefully evaluate the overall value an MSP provides, considering factors beyond the initial cost. Ultimately, a slightly higher investment in a reputable IT managed service provider can lead to a more secure, reliable, and efficient IT infrastructure, contributing to the overall success of your business.


Established in 1998, Roark Tech Services is a boutique technology services firm that supplies performance-focused, fit-for-purpose solutions to select organizations. We offer personalized service with a focus on the quality and expertise of the services provided.

If your business is not getting the level of personalized IT Support it requires, contact us to understand if our model is a fit for your organization.



bottom of page