When is comes to choosing an IT service provider, don’t confuse experience with expertise. Don’t pay for time, pay for value.
Good judgement comes from experience and experience comes from bad judgement. If someone has experience it means trial and error brought them to a level of knowledge that is rooted in practical application. Expertise means you gain knowledge based on your skill.
How long has the company been in business? Chances are if they've been around for a long time, they are doing something right.
What industries do they serve? Success in multiple industries demonstrates the ability to identify unique challenges and respond to a client's needs with the right solution.
What certifications do technicians hold? Certification indicates more than just knowledge of a subject areas. It shows the company values the technician's investment of time and money to improve their skill set.
Common certifications include:
Project Management Professional (PMP)
Certified Scrum Master
Microsoft Certified Systems Engineer (MCSE)
Cisco Certified Network Administrator (CCNA) A+ Certified for All PC Hardware.