Managed IT: It's not just for large corporations.
This month we outlined the benefits of IT Managed Service Providers (“MSP”) and how small businesses can take advantage of the cost savings, security and freedom to focus on growing their core offering. It’s true, outsourcing IT allows a small business owner to focus on the area they know best, letting the technology experts assume the responsibility and accountability.
It bears repeating that outsourcing IT permits predicable costs, scalability, cybersecurity, compliance, 24/7/365 support and an informed approach to adapting – or avoiding -- new technology trends. As with any service provider, outsourcing IT only works if you select the right partner. Consider these factors when you’re deciding which IT MSP is right for your company
Exceptional Customer Service Customer service is non-negotiable when it comes to selecting an IT MSP. This is the team you’ll call and depend on when something goes wrong; honesty and integrity are critically important features when problems arise and productivity takes a hit. The best IT services providers have a dedicated team with a wide breadth of experience, expertise and knowledge, ready to anticipate your needs, remedy the problem quickly and going above and beyond to ensure your business is protected.
Defined Service Level Agreements Businesses come in all shapes and sizes. Service level agreements should, too. A good IT MSP offers flexible options to ensure compliance and timely response times. A clearly-defined service level agreement benefits both parties by setting expectations from the start.
Experience in Your Industry Look for an IT Managed Services Provider that knows your field. Keeping up with regulatory requirements takes experience and a track-record of proven success is a good indicator that they have what it takes to successfully maintain your technology infrastructure, keep it safe and compliant.
Commitment to Growth
Look for an innovative approach and a willingness to take on new challenges. Technology changes quickly and so do the offerings by the major players in the field. Understanding how Microsoft, Google and Apple are changing their terms and packages is key toward positioning your business for growth a
nd longevity. IT MSP remain on top of these trends and advise based on the unique circumstances of your business.
Our team is constantly testing to identify the latest security challenges, changes and best practices to keep you safe and informed. We are always ready to assist you. Contact us.