Michael J. Bettigole

IT Technician – Level 2 

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We are seeking a detail-oriented, thorough, and organized IT technician to join our growing team. In this position, you will play a key role in providing support for all areas of IT. You will update systems, troubleshoot problems, and provide hands-on support for IT issues for our clients.  This is a client facing position and requires exceptional communication and relationship management skills. 

Duties and Responsibilities 

• Keep systems up-to-date through operating systems upgrades 

• Monitor networking equipment and servers 

• Assist with the design, implementation, and ongoing support of new software and features 

• Monitor web performance, network availability, and security 

• Oversee troubleshooting for system errors 

• Provide helpdesk support for network issues 

• Provide technical support either by phone, remote access or site visits as needed 

• Respond to IT issues; hardware maintenance, software, networking, etc. 

• Evaluate connectivity issues, equipment, and software 

• Modify configurations, utilities, software, etc. 

• Set up equipment for new users 

• Install, test, and monitor servers, firewalls, and new software 

• Perform data backups 

• Install and update network system improvements as needed 

• Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more 

Requirements and Qualifications 

• High school degree or equivalent; Bachelor’s degree in computer science, information systems or related field preferred 

• Previous experience as a help desk technician, computer technician, or IT support 

• Ability to troubleshoot and resolve multiple issues 

• Ability to multitask, prioritize, and manage time efficiently 

• Excellent verbal and written communication skills 

• Comfortable in a diverse and fast-paced environment 

• Goal-oriented, organized team player 

• Experience working with network and server management support 

• Up-to-date knowledge of new systems, information, software, and upgrades 

• Ability to physically stand, bend, squat, and lift equipment .

To apply click below to submit resume and cover letter