Business Continuity +
Disaster Recovery
Business Continuity +
Disaster Recovery
ABOUT US
Roark Tech Services was established in 1998. We built our business on customer satisfaction, recognizing that small businesses have many challenges well beyond technology. The more a business focuses on their core business offering, the more they thrive. Customer service is our foundation and means we are expert in what we do. We are reliable, thoughtful and understanding of how to position technology to help a small business grow.
Our mission is to remain the best technology partner to our clients through laser focus on that we do best, which is to allow them to focus on what they do best. Roark Tech Services navigates today’s ever-evolving technology landscape to educate and provide guidance to clients, so they choose the technology solutions that are best suited for their business, their budget, their safety and their future growth.
OUR MISSION
To provide small businesses with comprehensive, quality technology services & solutions at reasonable prices with unmatched attention to detail and customer service.
Roark Tech Services seeks a detail-oriented, organized and self-starting IT technician to join our growing team.
In this position, you will play a key role in providing comprehensive technology support for our broad client base across multiple business segments.
The ideal candidate has at least 5 years of experience in the IT field, is a polished individual with effective communication skills and takes ownership of problems to their resolution in a client facing position.
DUTIES AND RESPONSIBILITIES
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Assume the IT “point-of-contact" for one or more clients
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Respond to issues, problems and requests with alacrity
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Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more
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Maintain systems from desktop PCs to networking connectivity, to servers and cloud instances, keeping them up-to-date, efficient and trouble free.
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Monitor networking equipment (Cisco) and servers
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Assist with the design, implementation, and ongoing support of new software and features
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Monitor web performance, network availability, and security
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Oversee troubleshooting for system errors
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Provide help desk support
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Provide technical support either by phone, remote access or site visits as needed
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Respond to IT issues, hardware maintenance, software, networking, etc.
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Evaluate connectivity issues, equipment, and software
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Modify configurations, utilities, software, etc.
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Set up equipment for new users
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Install, test, and monitor servers, firewalls, and new software
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Perform data backups
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Install and update network system improvements as needed
REQUIREMENTS AND QUALIFICATIONS
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Bachelor’s Degree or equivalent
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Previous experience as a client-facing IT support technician
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Ability to troubleshoot and resolve multiple issues independently and without supervision
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Ability to multitask, prioritize, and manage time efficiently
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Willingness to adopt company policies and practices
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Excellent verbal and written communication skills; articulate & well groomed
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Comfortable in a diverse and fast-paced environment
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Goal-oriented team player who wants to participate in the company’s growth
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Up-to-date knowledge of new systems, information, software, and upgrades
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Ability to physically stand, bend, squat, and lift equipment.