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ROARK TECH SERVICES

575 Fifth Avenue, 15th Floor

New York, NY 10017

info@roarktechservices.com

(212) 682-3555

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copyright 2020 Roark Tech Services

IT Technician – Level 2 

We are seeking a detail-oriented, thorough, and organized IT technician to join our growing team. In this position, you will play a key role in providing support for all areas of IT. You will update systems, troubleshoot problems, and provide hands-on support for IT issues for our clients.  This is a client facing position and requires exceptional communication and relationship management skills. 

  

Duties and Responsibilities 

  • Keep systems up-to-date through operating systems upgrades 

  • Monitor networking equipment and servers 

  • Assist with the design, implementation, and ongoing support of new software and features 

  • Monitor web performance, network availability, and security 

  • Oversee troubleshooting for system errors 

  • Provide helpdesk support for network issues 

  • Provide technical support either by phone, remote access or site visits as needed 

  • Respond to IT issues; hardware maintenance, software, networking, etc. 

  • Evaluate connectivity issues, equipment, and software 

  • Modify configurations, utilities, software, etc. 

  • Set up equipment for new users 

  • Install, test, and monitor servers, firewalls, and new software 

  • Perform data backups 

  • Install and update network system improvements as needed 

  • Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more 

 

Requirements and Qualifications 

  • High school degree or equivalent; Bachelor’s degree in computer science, information systems or related field preferred 

  • Previous experience as a help desk technician, computer technician, or IT support 

  • Ability to troubleshoot and resolve multiple issues 

  • Ability to multitask, prioritize, and manage time efficiently 

  • Excellent verbal and written communication skills 

  • Comfortable in a diverse and fast-paced environment 

  • Goal-oriented, organized team player 

  • Experience working with network and server management support 

  • Up-to-date knowledge of new systems, information, software, and upgrades 

  • Ability to physically stand, bend, squat, and lift equipment .

To apply click below to submit resume and cover letter