IT Technician – Level 2
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We are seeking a detail-oriented, thorough, and organized IT technician to join our growing team. In this position, you will play a key role in providing support for all areas of IT. You will update systems, troubleshoot problems, and provide hands-on support for IT issues for our clients. This is a client facing position and requires exceptional communication and relationship management skills.
Duties and Responsibilities
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Keep systems up-to-date through operating systems upgrades
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Monitor networking equipment and servers
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Assist with the design, implementation, and ongoing support of new software and features
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Monitor web performance, network availability, and security
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Oversee troubleshooting for system errors
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Provide helpdesk support for network issues
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Provide technical support either by phone, remote access or site visits as needed
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Respond to IT issues; hardware maintenance, software, networking, etc.
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Evaluate connectivity issues, equipment, and software
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Modify configurations, utilities, software, etc.
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Set up equipment for new users
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Install, test, and monitor servers, firewalls, and new software
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Perform data backups
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Install and update network system improvements as needed
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Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more
Requirements and Qualifications
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High school degree or equivalent; Bachelor’s degree in computer science, information systems or related field preferred
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Previous experience as a help desk technician, computer technician, or IT support
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Ability to troubleshoot and resolve multiple issues
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Ability to multitask, prioritize, and manage time efficiently
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Excellent verbal and written communication skills
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Comfortable in a diverse and fast-paced environment
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Goal-oriented, organized team player
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Experience working with network and server management support
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Up-to-date knowledge of new systems, information, software, and upgrades
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Ability to physically stand, bend, squat, and lift equipment .